Refund Policy

At Plixstore, our priority is to ensure your satisfaction with every purchase. If you encounter any technical issues with an item, we recommend reaching out to the Author directly by leaving a comment on the Item Page or contacting them via their profile.

If the Author doesn’t respond within 48 hours, please contact our support team, and we will assist in reaching out to them on your behalf.

Common Issues and Troubleshooting

We have outlined some common issues and their solutions to provide you with quick and effective assistance:

File Won’t Open in My Program: Ensure that you have unzipped the downloaded file. All Plixstore items are provided as ZIP files. If you need help unzipping, refer to these guides: Windows | Mac.

Missing Required Software: If you don’t have the necessary program to open the file (e.g., Adobe Illustrator for AI files), you can download a free 30-day trial of Adobe software here.

Font Display Issues: If a font isn’t displaying correctly, first check for any specific instructions from the Author in the item folder. Note that some fonts may not display all features in programs like Microsoft Word. For best results, use graphic design software like Adobe Illustrator or InDesign.

Item Not Working as Expected: If an item is not functioning correctly, contact the Author for assistance. In most cases, they can help resolve the issue.

Low-Quality Item: Check the item folder for different versions. Authors often provide lower-quality sample files alongside high-quality originals. For graphics, use the scalable vector files (e.g., EPS/AI) provided in the folder.

WordPress Installation Errors: If you encounter errors during WordPress theme installation, ensure that you are using a self-hosted WordPress site, not WordPress.com. If you receive a "missing style.css" error, the main style sheet might be in a subfolder. Redirect your software to the correct location.

ZIP File Cannot Unzip or Is Corrupted: Verify the file size to ensure it matches the original. If the file is incomplete or corrupted, try downloading it again, preferably using a download manager to avoid errors. If you get a RAR file after attempting to unzip, use a RAR extractor: Windows | Mac.

Refund Policy

Since the items we offer are digital, refunds are typically only issued if there is a technical issue that the Author cannot resolve or if the item description is misleading. Unfortunately, we cannot process refunds in the following situations:

• You or your client no longer need the item.
• You found another item you prefer or changed your mind.
• You lack the necessary skills or software to use the item.
• You didn’t meet the item requirements.
• You purchased the item by mistake.

All refund requests are at the sole discretion of Plixstore. If you have any questions, please contact our support team for further assistance.